Put answers in one place
Guests do not need to search old messages for arrival, Wi-Fi or checkout information.
Reduce guest questions
Reduce repetitive guest questions - for good
Guests usually ask about the same things: Wi-Fi, check-in, parking, heating, appliances, checkout and what to do nearby. A digital guide puts those answers where guests can find them before they message you.
Last updated July 2026
Answers at point of need
Searchable guest info
Works before and during the stay
Deflect questions about Wi-Fi, parking, checkout and appliances
Useful for Airbnb hosts and multi-property teams
Message deflection
Make the common answer easier than sending a new message
Use QR codes where questions happen
Place QR access near the entrance, router, appliance area or welcome card.
Support non-English guests
Clear multilingual instructions reduce avoidable back-and-forth.
Cover the repeat list
Add Wi-Fi, parking, heating, air conditioning, checkout, rubbish, house rules and contact details.
Keep information updated
When a lockbox code or parking rule changes, update the guide instead of every message template.
Add local next steps
Once guests solve the practical question, point them to services, experiences and local recommendations.
Before and after
Replace inbox repetition with self-serve answers
A digital guide works because it gives guests a reliable source of truth, not another place to contact you.
1
List the top ten questions
Start with Wi-Fi, check-in, parking, keys, checkout, heating, air conditioning, rubbish, appliances and local transport.
2
Make answers visual and specific
Use clear titles, short sections and photos where instructions are easier to show than describe.
3
Share before the first question
Send the guide before arrival and keep the QR visible during the stay.
FAQ
Reducing guest message volume
Put the repeated answers in a digital guide, share it before arrival and make it visible with a QR code inside the property.
Wi-Fi, check-in, parking, keys, house rules, appliances, heating or air conditioning, checkout and local transport usually remove the most repeated questions.
Yes. Multilingual information helps guests understand key instructions without relying on message translation.
You can start with the essential questions first, publish the guide, then add local tips, services and experiences over time.
Give guests the answer before they open chat
Create a guide for the recurring questions and share it by link or QR code.
Related guides
Related guides for hosts
Keep comparing guest guide options and host workflows with these Helpy Travel resources.
Digital guest guide for Airbnb hostsBuild a QR guide that answers guest questions before they message you.Guest guide app for property managersManage multilingual guides across a growing vacation-rental portfolio.Digital welcome bookLearn what to include in a mobile welcome book guests can reopen anytime.Helpy Travel vs Touch StayCompare digital guidebook workflows, QR access, translations and monetization.Helpy Travel vs GuestIntroSee how Helpy's bookable services and flat pricing compare with GuestIntro.Free alternative to Touch StayEvaluate Helpy Travel when you want to start with a free digital guide.Touch Stay vs Hostfully vs Helpy TravelCompare guest guide and portfolio workflows across the three platforms.Free digital guidebookCreate a free QR guide for property information, services and local tips.