For Airbnb hosts

The digital guest guide built for Airbnb hosts

Helpy Travel turns your house manual, local recommendations and bookable extras into a mobile guest guide guests can open from a QR code or link. No app install required.

Last updated July 2026

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QR and link access

Automatic translations

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Helpy Travel dashboard showing a digital guest guide for a short-term rental

Built for check-in, Wi-Fi, rules and local tips

Works alongside Airbnb, Booking.com and direct bookings

For Airbnb hosts

What is a digital guest guide for Airbnb hosts?

A digital guest guide for Airbnb hosts is a mobile web page holding everything a guest needs during the stay — arrival and key instructions, the Wi-Fi password, appliance and house rules, checkout steps and local recommendations — published at its own address and opened from a link or a QR code. It replaces the house manual, the printed binder and the block of text pasted into every message thread, and because it lives outside the listing it keeps working for direct bookings and other channels too.

Why not just use Airbnb's built-in house manual?

Airbnb's house manual is attached to the listing and shown inside the Airbnb app to guests who booked there. That is fine as far as it goes, but it means the same information has to be maintained again for every other channel you sell on, it cannot hold anything bookable, and a guest standing at the door on a weak connection has to find it inside an app rather than open a link. A standalone guide is one source you own, shared the same way with every guest regardless of where they booked.

Works for Airbnb, Booking.com, Vrbo and direct bookings from the same link.
Reachable before the reservation window and after checkout, not only during the stay.
Can carry bookable services and experiences, which a listing house manual cannot.

What should an Airbnb host put in a digital guest guide?

Start from the messages you actually receive, then order them by the stay rather than by topic. For an Airbnb host there is one extra filter worth applying: the categories guests score in a review. Check-in and accuracy are both review categories and both are mostly information problems — a guest who cannot find the lockbox at 11pm, or who did not know the flat is on the third floor with no lift, is having an information failure rather than a hospitality one. Those belong at the top of the guide.

Arrival in full: the address, parking, the floor, stairs or lift, and the exact key or lockbox steps.
Wi-Fi and appliances: network name and password written out, heating, air conditioning, oven, washing machine.
House rules and checkout: quiet hours, rubbish and recycling days, checkout time and where the keys go.
Local context: transport, the nearest shop and pharmacy, and the places you would actually send a friend.

Do guests need an app, and does it work for guests who speak another language?

No app. The guide is a public web page opened from a QR code or a link in the browser the guest's phone already has — no account, no download, no login. Language is the other half of the same problem: Helpy Travel translates a published guide automatically into five languages, Italian, English, Spanish, German and French, and serves each guest the version matching their browser, so a host writes the guide once instead of maintaining a message template per language.

One QR code and one link per property, both pointing at the same live guide.
Five languages generated from the guide you wrote, with nothing for the guest to select.
A built-in AI concierge answers guest questions from your guide's own content.

How much does a digital guest guide cost, and can it earn anything back?

Helpy Travel is free forever for one published guide — no card, no trial clock — and €14.99 per month flat to publish more than one, whatever the property count. The AI concierge and the automatic translations sit on the free plan rather than being sold as add-ons. A guide can also carry bookable services and experiences next to the information, so a guest reading about the area books from the same page; Helpy Travel applies a 0% platform fee on the paid plan and 5% on the free plan.

Free plan: one published guide at €0, no card required.
€14.99 per month flat for more than one guide, not priced per listing.
0% platform fee on the paid plan and 5% on free, on services and experiences booked through the guide.

Why hosts use it

Give guests the answers before they message you

One guide for the stay

Collect check-in notes, Wi-Fi, house rules, appliance tips, parking and local advice in one public guest guide.

Self-serve QR access

Put the QR code in your space, pre-arrival messages or printed welcome card so guests can reopen the guide whenever they need it.

Multilingual by default

Help international guests understand the same instructions without rewriting the guide for every language.

Monetize recommendations

Add services, experiences and affiliate-friendly local recommendations so the guide can support revenue, not only support.

Built for more than one listing

Start with one Airbnb and keep the same operating model as you add more apartments or rooms.

No guest account

Guests open a web guide directly. They do not need to download another travel app before arrival.

How it works

From listing notes to guest-ready guide

Keep the operating details guests ask for most, then share them at the exact moments they need help.

Create the property guide

Add stay instructions, check-in details, rules, services, experiences and local recommendations.

Share the QR or link

Place it in the apartment and send it before arrival so guests always know where the answer lives.

Guests self-serve

Guests search the guide instead of sending another message about Wi-Fi, parking or checkout.

FAQ

Airbnb host questions

No. Helpy Travel is independent software that works alongside Airbnb, Booking.com and direct booking channels.

Guests open it from a QR code or link in their browser. They do not need to install an app or create an account.

Yes. Helpy Travel is built for multilingual guest information so hosts can support international travellers more easily.

Yes. You can manage multiple properties from the same host account and give each one its own guest guide.

You can start free. Paid plans unlock more host workflows, with PRO priced at 14.99 euros per month.

It can. The house manual stays visible inside Airbnb, but a standalone guide is the one you share with every guest on every channel, it opens before the reservation window and after checkout, and it can carry bookable services the listing manual cannot.

Each property gets its own guide at its own address, so addresses, Wi-Fi passwords and rules are never mixed up between listings. One host account manages them all, and publishing more than one guide is €14.99 per month flat.

Turn your Airbnb instructions into a guest guide today

Create the guide, add the QR code to your space and give guests a single place for the answers they need.

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Related guides

Keep comparing guest guide options and host workflows with these Helpy Travel resources.

Guest guide app for property managersManage multilingual guides across a growing vacation-rental portfolio.Digital welcome bookLearn what to include in a mobile welcome book guests can reopen anytime.How to reduce guest questionsMove repeated Wi-Fi, check-in and checkout answers into a self-serve guide.Helpy Travel vs Touch StayCompare digital guidebook workflows, QR access, translations and monetization.Helpy Travel vs GuestIntroSee how Helpy's bookable services and flat pricing compare with GuestIntro.Free alternative to Touch StayEvaluate Helpy Travel when you want to start with a free digital guide.Touch Stay vs Hostfully vs Helpy TravelCompare guest guide and portfolio workflows across the three platforms.Free digital guidebookCreate a free QR guide for property information, services and local tips.Helpy Travel vs BetterSTRCompare Helpy Travel and BetterSTR digital guest guides. Both have a free tier — but Helpy Travel includes the AI concierge and automatic translations, while BetterSTR sells them as paid add-ons. An honest BetterSTR alternative.